Human-Centred Design (HCD) investigation and assessment methods record the user’s needs and satisfaction level and are widely used to evaluate usability and orientate design decision making.Questionnaires are among the most useful and popular observation tools to study users’ opinions using quantifiable and comparable data. Their drafting needs requirements and evaluations in order to use them efficiently. Therefore, this paper intends to provide designers and researchers with useful tips for designing these tools. For this reason, it describes features of method and systematizes instructions from the literature. It also shows application cases to exemplify the relationship between method and type of data collected and to explore impacts of using different types of questionnaires in design processes.

Asking Users: Questionnaires as Indirect Observation Tools in Human-Centred Design Approach: Application Cases

Nichilò, Giovanna
2021-01-01

Abstract

Human-Centred Design (HCD) investigation and assessment methods record the user’s needs and satisfaction level and are widely used to evaluate usability and orientate design decision making.Questionnaires are among the most useful and popular observation tools to study users’ opinions using quantifiable and comparable data. Their drafting needs requirements and evaluations in order to use them efficiently. Therefore, this paper intends to provide designers and researchers with useful tips for designing these tools. For this reason, it describes features of method and systematizes instructions from the literature. It also shows application cases to exemplify the relationship between method and type of data collected and to explore impacts of using different types of questionnaires in design processes.
2021
9783030650599
9783030650605
File in questo prodotto:
File Dimensione Formato  
2021_Asking_Users.pdf

non disponibili

Tipologia: Versione Editoriale
Licenza: DRM non definito
Dimensione 1.23 MB
Formato Adobe PDF
1.23 MB Adobe PDF   Visualizza/Apri   Richiedi una copia

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11578/307078
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus ND
  • ???jsp.display-item.citation.isi??? ND
social impact